Description
Jordan 1 High
CW6576 800
Exchange items ordered!
Time frame for order cancellation after placing an order.
Time frame can be returned after the order has been delivered.
Returns and refunds are accepted in the cases below.
We will refund the full amount of your initial order if you purchased the wrong product. Or if an item arrives in any of the following conditions:
Condition of the product when returned.
Noticeably, returned item(s) must NOT meet the following conditions:
The item(s) must be returned in their original condition and in their original packaging.
Proof of order to claim a refund.
Steps for requesting a return and refund.
Depending on the circumstances, additional instructions will be provided.
If you do not have our email confirming the eligibility of your refund and return request, no refunds will be issued.
Please DO NOT automatically return the package without confirmation via email, as we cannot be held liable for lost returns.
There will be no refund issued to you if we don’t receive the return package. As a result, please send the tracking number from the carrier you used to return the item(s) to [email protected] in a separate email.
Cost of return shipping.
Time for the refund request to be processed.
Refund processing can take up to 2 business days from the time we receive your return. When the package arrives, we will send you an email to confirm, and proceed to a full refund of your order, include the shipping fee that you previously purchased.
If you haven’t received your refund yet, double-check your bank account. Then, contact your credit card company, your refund may take some time to be officially posted. Depending on the policy of your card’s issuer, you should receive your money within 10 to 15 days from the date your refund was issued.
If you’ve done everything else and still haven’t received your refund, please contact us right away at [email protected]. Please be patient and respond within 2~3 business days.
Thank you,
Customer Service Department